Customer service is always our number one priority. If you’re looking to return or exchange your order in the case of a damaged product, we're here to help. You must contact Solid Roots within 30 days of purchase by emailing or using the form on our Contact Us page. If you receive a damaged item, you can return your product for a new product of equal or lesser value, or a refund to the original payment method. In the event of receiving a damaged item, please take pictures of your damaged product and email us the images, and we will work with you to find the best solution to make it right!

Unfortunately, we are unable to offer refunds or returns on products if you changed your mind.