WHOLESALE POLICY


We offer wholesale to a limited number of brick and mortar stores. If you are interested in carrying our products, please feel free to contact us through our website or reach out to us at sheena@getsolidroots.com.

Solid Roots

  • Plant-based ingredients

  • Plastic packaging free! Formulated without  sulfates, palm oil, silicones, parabens, phthalates, mineral oils or petrochemicals, and synthetic fragrances.

  • Soap-free

  • Cruelty-free and never tested on animals

  • Suitable for vegetarians/vegans

  • Safe for color-treated hair

  • Hand-crafted in small batches in Apex, NC

Pricing and Product Availability

Our wholesale discount is 50% of Manufacturer’s Suggested Retail Price (MSRP). Solid Roots LLC reserves the right to change prices and product availability at its discretion.

Minimum Advertised Price Policy (MAP)

The MAP policy serves to protect our collection of resellers from unfair competition and applies to all Solid Roots products. Our MAP for Solid Roots products is 85% of MSRP. Resellers may offer products on promotion at a lower advertised discount only with written permission from Solid Roots. This policy may be adjusted by Solid Roots at its sole discretion.

The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the reseller’s retail location or over the phone. Solid Roots  resellers are free to sell products at any price they choose, but they may not publicly advertise (social media, web site, print ads, etc.) prices lower than the MAP price.

Ordering

To place a purchase order, submit your request here. We'll respond with an invoice, shipping costs, and estimated shipping date.

Order Minimums and Maximums

Our initial wholesale order minimum is $270. Reorders are $180. Please feel free to mix and match products as you like.

Brick and Mortar Only

We only allow resale of our products in physical brick and mortar shops and stores. We don't currently accept wholesale orders for online shops or marketplaces. None of our products may be resold online by third parties, through online auction sites, or at craft shows/festivals, artisan markets, trade-shows, or pop-up markets.  

Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited. Products can only be sold at the physical location provided to Solid Roots at the time of order, and products must be sold under and by the company whose TAX ID number is on file without prior consent.

Solid Roots products cannot be sold at consignment shops, second hand stores, or stores that contain previously owned products (without prior approval). We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible with our own.

Payment

We require payment before shipment of product. After we receive and accept your purchase order, we will send you an invoice that can be paid securely online. We do not accept payment by phone.

Processing Time

Processing times may vary according to order size. We generally respond within 48 hours of receiving your purchase order. Order turnaround is generally 10-14 business days, but may take longer during the month of December. We apologize if it takes longer and will try to let you know if there are any anticipated inventory shortages or delays.

Shipping

Buyer is responsible for shipping costs. We ship via the lowest cost quoted by USPS and include the cost on your invoice. You will have the opportunity to view your shipping cost before submitting payment.

Cancellations and Returns

To amend a wholesale order before shipment, please contact us as soon as possible. Wholesale orders are made to order and may not be cancelled once payment has been received. We do not accept returns on wholesale purchases. However, we are more than happy to replace broken or damaged items. Please contact us within 14 days of delivery with photos of broken or damaged merchandise (for insurance claims).

International Wholesale Orders

We currently do not accept international wholesale orders, but hope to in the future.

Wholesale Purchase Order

By placing an order with Solid Roots LLC you hereby agree to the terms above. A wholesale purchase order is a contract. Please do not place an order unless you are in full agreement with the above terms.